To our amazing consumers,
We are committed to providing you with the highest quality product and a perfect dining experience every time you reach for our meals. Your absolute satisfaction and transparency are our priorities.
Thanks to your feedback, we became aware that the bowls used in our meals may break during shipping and handling in our supply chain. Out of an abundance of caution and our unwavering commitment to our principles, we have voluntarily withdrawn the affected meals from the market, which are identified by the following best-by dates printed on the package:
February 14, 2019
February 16, 2019
February 19, 2019
February 26, 2019
March 5, 2019
March 6, 2019
March 22, 2019
March 23, 2019
The product was packaged in 10 oz portions and came in 8 varieties: Mushroom & Chicken, Ranchero Chicken, Jambalaya, Unstuffed Pepper, Vegetarian Chili, Thai Curry, Tuscan Bean & Kale and Chana Masala. If you have a meal with one of the best-by dates above, please discard the product and email me at firstname.lastname@example.org.
In cooperation with retailers who are carrying the products, all affected items are being removed from distribution and grocery shelves. New product, in new bowls, is being produced and shipped to retailers in the coming weeks.
We sincerely apologize for the inconvenience and thank you for your support. Most of all, thank you for taking the time to reach out and provide feedback. Your comments—both positive and negative—are vital as they help us to identify what’s working and what needs to be improved so that we can give you a perfect dining experience every time.
Do not hesitate to reach out to us at email@example.com or 1-607-319-5585.